I've forgotten my password. How can I log in to my user account again?

• On the sign-in form, click on "forgot password?". Enter your e-mail address and you will recieve an E-Mail from us with a link. Click on that link to create a new password. Please note:  Save your password and store it somewhere safe so you always have it when you need it..
  
  
• If this option does not work for technical reasons, please send us an e-mail with your request to [email protected].

Where can I rewrite my customer account?

• If you want to edit your personal information in your user account, just left-click on "Account" and then "to your account". Here you can change all your personal data such as your home address or your receipt adress.
  

I have registered in the online shop, but I can not get into my user account. Why?

• When you register in the online store, you will be sent an e-mail with a confirmation link. You will need to click this confirmation link to activate your account.
  
  
• If you don't find the confirmation email in your inbox, please check your spam folder. Often, automatically sent messages are stored here.
  

My question was not answered here. Who can I contact with my request?

• For more specific questions, please use our live chat feature in the shop or send us your request via our contact form. You can also call our service team: +49 (0) 8671 9600-400.
  

I need individual questions about technical products. Whom can I contact?

• Our experts from the service team are at your disposal. Simply send us your request via email to [email protected] or call us at +49 (0) 8671 9600-400.
  

Where can I find documentation on the technical data and requirements of the products?

• If you look at an article in our shop, different tabs will be visible below the article. Click on "Documents" to view the operation manual or the data sheet.
  

How can I find out where my package is currently located?

• For package delieveries: You will recieve an E-Mail from us with the delivery status, which includes a tracking number. You can always find out the current status of your order on the website of the delivery service.
  
  
• For haulage delivery: Here you also get a confirmation via E-Mail with a status of delivery. For an exact tracking please send us a mail at [email protected].
  

II would like to know more about the shipping methods and policies.

• In the section Payment & Service you will find all information about the different shipping methods and payment options.