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We answer your questions - simple and practical FAQs - Frequently Asked Questions




Online shop Questions about user data and account settings

I've forgotten my password. How can I log in to my user account again?


  • On the sign-in form, click on "forgot password?". Enter your e-mail address and you will recieve an E-Mail from us with a link. Click on that link to create a new password. Please note:  Save your password and store it somewhere safe so you always have it when you need it..

  • If this option does not work for technical reasons, please send us an e-mail with your request to [email protected].


Where can I rewrite my customer account?


  • If you want to edit your personal information in your user account, just left-click on "Account" and then "to your account". Here you can change all your personal data such as your home address or your receipt adress.

I have registered in the online shop, but I can not get into my user account. Why?


  • When you register in the online store, you will be sent an e-mail with a confirmation link. You will need to click this confirmation link to activate your account.

  • If you don't find the confirmation email in your inbox, please check your spam folder. Often, automatically sent messages are stored here.

My question was not answered here. Who can I contact with my request?


  • For more specific questions, please use our live chat feature in the shop or send us your request via our contact form. You can also call our service team: +49 (0) 8671 9600-400.




Technical support Questions about products or our assortment

I need individual questions about technical products. Whom can I contact?


  • Our experts from the service team are at your disposal. Simply send us your request via email to [email protected] or call us at +49 (0) 8671 9600-400.

Where can I find documentation on the technical data and requirements of the products?


  • If you look at an article in our shop, different tabs will be visible below the article. Click on "Documents" to view the operation manual or the data sheet.




Shipping and returns Shipping specifications and shipment tracking

How can I find out where my package is currently located?


  • For package delieveries: You will recieve an E-Mail from us with the delivery status, which includes a tracking number. You can always find out the current status of your order on the website of the delivery service.

  • For haulage delivery: Here you also get a confirmation via E-Mail with a status of delivery. For an exact tracking please send us a mail at [email protected].

II would like to know more about the shipping methods and policies.


  • In the section Payment & Service you will find all information about the different shipping methods and payment options.